common problem

  1. How can I check the details of my order?
    After payment is made, the system will automatically send the relevant "order" email to your registered personal email address. If there are no errors, you can wait for the goods to be shipped. After the goods are shipped, you will receive an email notification with a tracking number. You can check the latest delivery status of the waybill on the courier company's website.

  2. What should I do if the goods I receive are not what I ordered?
    Please send the photo to our WhatsApp within 3 days after receiving the package, and our customer service officer will make relevant arrangements.

  3. When will the goods be shipped?
    Unless otherwise specified, pre-ordered products are generally shipped within 7 working days, and Hong Kong local delivery time is generally 2-3 working days to the designated address.

  4. Are there any bulk purchase or group purchase discounts?
    Yes, please go directly to the wholesale and cooperation page to leave details and contact information.